Malaika Studiosby RotsiAll workStart a project ↗Tena CRM
Helping service businesses remember the customer—not just the appointment.
Tena brings clients, bookings, follow-ups and retention signals into one calmer workspace for appointment-led businesses.crm.rotsi.co.ke
A Rotsi product presented through Malaika Studios’ customer-experience and interface lens.
The opportunity
Customer history is easily fragmented across notebooks, staff phones and chat threads. That makes repeat visits and thoughtful follow-up harder than they need to be.
What we shaped
Not decoration.
A customer journey.
- 01
Client history and segmentation
- 02
Booking and staff workflows
- 03
Public booking surface
- 04
WhatsApp-ready follow-up
What the work proves
Design earns its place when it makes the business easier to choose.
- One customer workspace
- A clearer repeat-booking loop
- Useful no-show and retention signals
Identity in context
Have a good business that deserves a stronger presence?
Let's make itimpossible to overlook. ↗Visit live project ↗